To the best of my ability I pay my bills on time. (note-yes, I am still in debt for past mistakes)
I frequently check my account to make sure that bills have gone though, or in today's case..not.
I knew I had made a car payment, nothing was showing up though, so I tried to find on the Chase web site where it noted my payment. After a frustratingly foray into their links I surrendered and made the 800 call.
I hate automatic telephone systems. Especially since the key pad on my wonderful phone won't stay lit long enough for me to punch a number in. There was a great deal of cursing being done on my end. (It's a good thing that Gilly is tolerant and my swearing does not disturb his naps.) I finally reached someone 'live' and asked my questions..no the payment did not go through. Well, dummy me thanked her and hung up to make another attempt at a payment.
Whoops! Their web site had none of the information I had previously shared with them when I started my account. It treated me like I was a brand new customer. (insert more swearing HERE) Again I called the 800 # and went through my above mentioned routine..Again. Finally reaching someone with a pulse I went through a cycle of increased security questions. (ie: when you were 3 you were stung by a wasp ---where!!!?) Just kidding..but the questions were a little spooky. They know more about us then we realize.
Transferred to Billing I spoke with a nice lady named Kathy. Really, the rep's with a pulse were very nice to speak with. I explained why I was calling again and the fact that the web site did not remember me. And OH! It seems that Chase had a dumping in early January while updating the site. It cleared out our account information. How nice to be advised AFTER I had failed to get a payment through. My tardiness was excused, and I am sure that there were thousands of others that had similar problems.
Kathy asked me if I wanted to set up scheduled payments, and I declined. Why? I told her " Because we live in a "I don't know what will happen tomorrow world." She laughed and understood.
We really do live in that world, all laughter aside at my misadventures in online bill paying. Since just about everyone I know lives month to month, pay check to pay check, I am far from being alone in this respect. Disaster seems to always be a possibility, there is no real piece of mind, no financial stability for those that
are forced to live this way due to the world we now live in. The only folks who do not have to worry about money are those that have a whole lot of it...that 1%. (actors, politicians, CEO's of powerful and inhumane corporations..billionaires..you catch my drift) Sometimes I wonder if we are the crowds that press our noses to the windows and breath hungry steam while watching the patrons inside eat food that glows like the Holy Grail. Easy for them, and a world away for us. Shades of "Oliver Twist." "Please Sir, may I have some more?"
I know I have ranted on this subject before, but I beg that you understand it is in my very nature to champion the underdog. Even when the underdog is the 99% who have not. I despise people who think that they are better than the rest of us because of what they Have, or Who they are.
Well, onto the next rant,
k
I frequently check my account to make sure that bills have gone though, or in today's case..not.
I knew I had made a car payment, nothing was showing up though, so I tried to find on the Chase web site where it noted my payment. After a frustratingly foray into their links I surrendered and made the 800 call.
I hate automatic telephone systems. Especially since the key pad on my wonderful phone won't stay lit long enough for me to punch a number in. There was a great deal of cursing being done on my end. (It's a good thing that Gilly is tolerant and my swearing does not disturb his naps.) I finally reached someone 'live' and asked my questions..no the payment did not go through. Well, dummy me thanked her and hung up to make another attempt at a payment.
Whoops! Their web site had none of the information I had previously shared with them when I started my account. It treated me like I was a brand new customer. (insert more swearing HERE) Again I called the 800 # and went through my above mentioned routine..Again. Finally reaching someone with a pulse I went through a cycle of increased security questions. (ie: when you were 3 you were stung by a wasp ---where!!!?) Just kidding..but the questions were a little spooky. They know more about us then we realize.
Transferred to Billing I spoke with a nice lady named Kathy. Really, the rep's with a pulse were very nice to speak with. I explained why I was calling again and the fact that the web site did not remember me. And OH! It seems that Chase had a dumping in early January while updating the site. It cleared out our account information. How nice to be advised AFTER I had failed to get a payment through. My tardiness was excused, and I am sure that there were thousands of others that had similar problems.
Kathy asked me if I wanted to set up scheduled payments, and I declined. Why? I told her " Because we live in a "I don't know what will happen tomorrow world." She laughed and understood.
We really do live in that world, all laughter aside at my misadventures in online bill paying. Since just about everyone I know lives month to month, pay check to pay check, I am far from being alone in this respect. Disaster seems to always be a possibility, there is no real piece of mind, no financial stability for those that
are forced to live this way due to the world we now live in. The only folks who do not have to worry about money are those that have a whole lot of it...that 1%. (actors, politicians, CEO's of powerful and inhumane corporations..billionaires..you catch my drift) Sometimes I wonder if we are the crowds that press our noses to the windows and breath hungry steam while watching the patrons inside eat food that glows like the Holy Grail. Easy for them, and a world away for us. Shades of "Oliver Twist." "Please Sir, may I have some more?"
I know I have ranted on this subject before, but I beg that you understand it is in my very nature to champion the underdog. Even when the underdog is the 99% who have not. I despise people who think that they are better than the rest of us because of what they Have, or Who they are.
Well, onto the next rant,
k
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