Back just because I felt like it, and wish to move on, getting past my past.
It was definitely a crazy busy night at work, full of reports and walk outs for intoxication.
I had a couple of reports, one for a very determined young man who tried multiple entrances to get into
the casino, before he could legally do so. What was weird was that I had been at each post he tried,
and I don't think he was happy to see me the third time. I did everything but tuck him into the car and buckle him up to get him off property.
But the weirdest was yet to come. My walkouts were prospectively a male and then a female guest. Both were well under the influence and West Virginia law makes the casino responsible for removing them, regardless that the only thing they have done wrong is drinking too much. It's called Responsible gaming. Basically we cannot allow someone to play when their judgement is impaired by alcohol. That means they don't make bad calls with their money...or sometimes their mortgage payments, etc.
Afterwards I wondered if I was wearing a sign.."have you hugged your Kelly today?" It's probably a very good thing that as a Dual rate I am still required to have a full supervisor attend walk outs with me. I don't think I can hazard a guess how many times Mr. C hugged me before we had him checked into his hotel room. Mostly pleasant, slightly exaggerated in his description of his accomplishments, but regularly hinting at how I was helping him, did I want to stay awhile? Umm..No.
The second was a small Asian female who could hardly stand up. For the most part her hugs were me helping her stand up, but I got a real one before I tucked her into her passenger seat. Her driver? Not so happy. (especially after I stopped her from trying to argue us into letting them stay. Yeah, I can be assertive too. It gets old having at least one person try to wheedle their way out of having to go. There is no way around it. I explain the reasons several times, after that I cut them off from trying further.)
And finally, earlier that night, a medical and I was escorting the female patron who was looking for her friend, the patron/patient. Almost hysterical, insisting she run through the casino to reach her, I had her hold onto my arm to keep her from smashing through the crowds present, with her just about shouting " She's my best friend..OH My Lord!" (the medical ended up being minor..it was just dramatics.) I had her at a less than running pace until she was about 50 feet from the location, and then she took off. Luckily, no one else was run over. She was set on bull dozer mode.
So..am I somehow projecting I am huggable? Possibly, but at least my sign does not read:" Punch Me!:"--for which I am very grateful...Lol.
Empathy..I gots it...
k
It was definitely a crazy busy night at work, full of reports and walk outs for intoxication.
I had a couple of reports, one for a very determined young man who tried multiple entrances to get into
the casino, before he could legally do so. What was weird was that I had been at each post he tried,
and I don't think he was happy to see me the third time. I did everything but tuck him into the car and buckle him up to get him off property.
But the weirdest was yet to come. My walkouts were prospectively a male and then a female guest. Both were well under the influence and West Virginia law makes the casino responsible for removing them, regardless that the only thing they have done wrong is drinking too much. It's called Responsible gaming. Basically we cannot allow someone to play when their judgement is impaired by alcohol. That means they don't make bad calls with their money...or sometimes their mortgage payments, etc.
Afterwards I wondered if I was wearing a sign.."have you hugged your Kelly today?" It's probably a very good thing that as a Dual rate I am still required to have a full supervisor attend walk outs with me. I don't think I can hazard a guess how many times Mr. C hugged me before we had him checked into his hotel room. Mostly pleasant, slightly exaggerated in his description of his accomplishments, but regularly hinting at how I was helping him, did I want to stay awhile? Umm..No.
The second was a small Asian female who could hardly stand up. For the most part her hugs were me helping her stand up, but I got a real one before I tucked her into her passenger seat. Her driver? Not so happy. (especially after I stopped her from trying to argue us into letting them stay. Yeah, I can be assertive too. It gets old having at least one person try to wheedle their way out of having to go. There is no way around it. I explain the reasons several times, after that I cut them off from trying further.)
And finally, earlier that night, a medical and I was escorting the female patron who was looking for her friend, the patron/patient. Almost hysterical, insisting she run through the casino to reach her, I had her hold onto my arm to keep her from smashing through the crowds present, with her just about shouting " She's my best friend..OH My Lord!" (the medical ended up being minor..it was just dramatics.) I had her at a less than running pace until she was about 50 feet from the location, and then she took off. Luckily, no one else was run over. She was set on bull dozer mode.
So..am I somehow projecting I am huggable? Possibly, but at least my sign does not read:" Punch Me!:"--for which I am very grateful...Lol.
Empathy..I gots it...
k
1 comment:
Your people skills are showing! Watch out!
Glad you weren't punched!
At least, you were busy, to say the least!
Love, Mel
Post a Comment