There was an interesting mix of guests to deal with on Saturday night. The night started out differently with the casino's annual Chinese New Year celebration. Twisting and winding to the beat of a large kettle drum came the golden Lion, sharing it's wish for good fortune to all. Yes, it is the year of the Dragon, and there is a large intricate golden dragon gracing the H lounge. Plus there was a series of short Kung Fu demonstrations which security helped moved safely around the casino. It was explained that the expression kung fu simply means 'skilled.' So it is possible for someone to be a kung fu knitter or a kung fu cookie baker...lol.
I had one very strange walk out, that really had not started to be one (the customer caused that to happen) and my weekly 'hug' walk out. I am developing a weird reputation for causing those who I am escorting out to share hugs with me, pats on the back, hand shakes, etc. I know better than to allow myself the deception of believing that this would be a theme, believe me, I know when it is wiser to hang back. But I am finding it amusing that I have this effect on some of them. For the most part I am not aggressive in my approach, and try to find a nice way of telling them that unfortunately they have to leave. I figure if I remain positive I have a better chance of not triggering negative emotions in them. This does Not always work, sometimes it is a completely sober member of their party that becomes the issue.
In a weird way I am enjoying the challenge of determining what method would work best with each separate patron. A private study of human nature? Perhaps, I have had a few years under my belt dealing with the public, just never in this capacity. I am not the jovial host who wishes you well and serves up the goodies. I am ultimately, for the customer, the bearer of bad news. We had another assault on an officer last night, and do not want to see myself in that position. So? I will continue my study, try to keep my assessments on target and stay clear of those who might erupt into violence in a heart beat.
Oh, and unlike previous times, those that assault an officer these days are finding they cannot just walk away with an apology. They will likely find themselves holding a permanent ejection paper, and talking to local law enforcement as charges will be pressed. Times change, the casino has changed since Table games arrived. In order to not be overrun with trouble makers with repeat visits and repeat situations those troublemakers have to be dealt with on a more efficient level.
There is no shortage of people wanting to visit, so when someone threatens to not come back with 'all the money I spend here' I raise an eyebrow. As a threat it fails, they are one of many. I really don't know why they think they would make that big a difference in our business. Usually on being the receiving end of that particular message I simply reply " I am sorry you feel that way. Have a good evening.." Yes, we may miss your business. But coming here is not a license to do whatever you want to regardless of the consequences. Since it is adult entertainment only, then it is expected that you will act like an adult.
It is really weird how some people act like it is a public facility and they should not be denied entrance. A Library? City hall? Wrong. It is a privately owned place of business, that is mostly controlled by West Virginia Lottery laws, and Federal regulations. In order to stay open we have to enforce and uphold the laws that dictate how that business should be run. Rights have nothing to do with it. Either comply with regulations or come back when you can.
Anyway, not sure why my head is full of business tonight. It is likely because my weekends are almost completely spent at the casino, so I am still reliving my hours spent there. Hopefully I will yack about something completely different when next my fingers attack the keyboard.
Oh..and my Kung Fu..it is strong.. Kung Fu Hugger...that's me..LOL!
Hugs- gotcha!
k
I had one very strange walk out, that really had not started to be one (the customer caused that to happen) and my weekly 'hug' walk out. I am developing a weird reputation for causing those who I am escorting out to share hugs with me, pats on the back, hand shakes, etc. I know better than to allow myself the deception of believing that this would be a theme, believe me, I know when it is wiser to hang back. But I am finding it amusing that I have this effect on some of them. For the most part I am not aggressive in my approach, and try to find a nice way of telling them that unfortunately they have to leave. I figure if I remain positive I have a better chance of not triggering negative emotions in them. This does Not always work, sometimes it is a completely sober member of their party that becomes the issue.
In a weird way I am enjoying the challenge of determining what method would work best with each separate patron. A private study of human nature? Perhaps, I have had a few years under my belt dealing with the public, just never in this capacity. I am not the jovial host who wishes you well and serves up the goodies. I am ultimately, for the customer, the bearer of bad news. We had another assault on an officer last night, and do not want to see myself in that position. So? I will continue my study, try to keep my assessments on target and stay clear of those who might erupt into violence in a heart beat.
Oh, and unlike previous times, those that assault an officer these days are finding they cannot just walk away with an apology. They will likely find themselves holding a permanent ejection paper, and talking to local law enforcement as charges will be pressed. Times change, the casino has changed since Table games arrived. In order to not be overrun with trouble makers with repeat visits and repeat situations those troublemakers have to be dealt with on a more efficient level.
There is no shortage of people wanting to visit, so when someone threatens to not come back with 'all the money I spend here' I raise an eyebrow. As a threat it fails, they are one of many. I really don't know why they think they would make that big a difference in our business. Usually on being the receiving end of that particular message I simply reply " I am sorry you feel that way. Have a good evening.." Yes, we may miss your business. But coming here is not a license to do whatever you want to regardless of the consequences. Since it is adult entertainment only, then it is expected that you will act like an adult.
It is really weird how some people act like it is a public facility and they should not be denied entrance. A Library? City hall? Wrong. It is a privately owned place of business, that is mostly controlled by West Virginia Lottery laws, and Federal regulations. In order to stay open we have to enforce and uphold the laws that dictate how that business should be run. Rights have nothing to do with it. Either comply with regulations or come back when you can.
Anyway, not sure why my head is full of business tonight. It is likely because my weekends are almost completely spent at the casino, so I am still reliving my hours spent there. Hopefully I will yack about something completely different when next my fingers attack the keyboard.
Oh..and my Kung Fu..it is strong.. Kung Fu Hugger...that's me..LOL!
Hugs- gotcha!
k
1 comment:
Glad that patrons who assault security or other casino personnel will finally be charged!
Everybody was Kung Fu Hugging...those cats were fast as lightning.....lol
Love, Mel
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